Question 1

What is CV Ninja?

Accepted Answer

CV Ninja is an AI-powered resume builder that helps you create professional, ATS-optimized resumes in minutes. Our platform uses advanced AI to generate content, suggest improvements, and ensure your resume stands out to recruiters.

Question 2

How do I get started?

Accepted Answer

Simply sign up with your email, choose a template, and start filling in your information. Our AI assistant will help you generate compelling content for each section. You can preview your resume in real-time and make edits as needed.

Question 3

Is CV Ninja free to use?

Accepted Answer

Yes! We offer a free tier that lets you create one resume with basic features. For more exports, advanced AI features, and premium templates, you can upgrade to our Pro or Premium plans.

Question 4

What is the difference between Free, Pro, and Premium plans?

Accepted Answer

Free: one resume with basic templates and limited AI features. Pro: ₹99 one-time access with premium templates, exports, and advanced AI tools. Premium: ₹299 one-time access with Pro features plus priority tools such as interview prep and salary intelligence.

Question 5

What is ATS optimization?

Accepted Answer

ATS (Applicant Tracking System) optimization tells you exactly why recruiters aren't calling you back. Our ATS Score feature analyzes your resume and provides suggestions to improve compatibility and increase callbacks.

Question 6

How does the AI content generation work?

Accepted Answer

Our AI thinks like a recruiter to generate professional, industry-appropriate content for your resume sections. You can then customize the generated content to match your specific experience.

Question 7

What resume tools does CV Ninja offer?

Accepted Answer

We offer Resume Score Checker, Cover Letter Generator, Interview Prep, HR Simulator, Salary Intel, Project Ideator, and more. Each tool is designed to help you throughout your job search journey.

Question 8

Can I use templates from other platforms?

Accepted Answer

You can import content from other resume builders, but our templates are optimized for CV Ninja. We recommend starting with our templates for best results.

Question 9

Can I export my resume to different formats?

Accepted Answer

Yes! You can export your resume as PDF or Word (DOCX) format. Pro and Premium users can also export in additional formats and customize the design further.

Question 10

What file formats are supported?

Accepted Answer

We support PDF and DOCX (Word) for all users. Premium users also get access to TXT and JSON formats.

Question 11

Can I edit my resume after exporting?

Accepted Answer

Yes! You can always come back to CV Ninja to edit your resume. Your changes are saved in real-time. You can export multiple times with different versions.

Question 12

Is my exported resume secure?

Accepted Answer

Yes. Your exported files are created locally in your browser. We never store your exported files on our servers. Only you have access to your resume.

Question 13

Is my data secure?

Accepted Answer

Absolutely. We use industry-standard encryption (TLS 1.3) for all data in transit and AES-256 for data at rest. Your resume content is never shared with third parties.

Question 14

How is my personal information protected?

Accepted Answer

We comply with GDPR, CCPA, and other privacy regulations. Your personal information is protected with industry-standard security measures. We never sell your data.

Question 15

Can I delete my account?

Accepted Answer

Yes, you can delete your account and all associated data at any time. Go to Settings > Account > Delete Account. This action is irreversible.

Question 16

Does CV Ninja share my data?

Accepted Answer

No. We never share, sell, or rent your resume data to any third party. Your information is used only to improve your CV Ninja experience.

Question 17

What payment methods do you accept?

Accepted Answer

We accept credit cards (Visa, Mastercard, American Express), UPI (Google Pay, PhonePe, Paytm), net banking, and digital wallets via Razorpay.

Question 18

Do you offer refunds?

Accepted Answer

Yes, we offer a 3-day money-back guarantee on all paid plans. No questions asked. Contact our support team within 3 days of purchase.

Question 19

Are CV Ninja paid plans subscriptions?

Accepted Answer

No. CV Ninja paid plans are one-time access plans. Pro is ₹99 and Premium is ₹299, so there is no recurring subscription to cancel.

Question 20

Is there an annual plan?

Accepted Answer

No. CV Ninja currently focuses on simple one-time pricing for Indian job seekers instead of annual subscriptions.

Question 21

How can I contact support?

Accepted Answer

You can reach our support team via email (hello@cvninja.in), live chat on our website, or through the help button in your account.

Question 22

What is the average response time?

Accepted Answer

Free users: 48 hours. Pro users: 24 hours. Premium users: 2 hours (priority support).

Question 23

Do you have a knowledge base?

Accepted Answer

Yes! Check out our Help Center with tutorials, guides, and FAQs. You can also access help from within the app.

Question 24

Can I request a new feature?

Accepted Answer

Absolutely! We love user feedback. You can submit feature requests through our feedback form or email support team.

How can we help?

Frequently asked questions

Getting Started

Features & Tools

Exports & Formats

Security & Privacy

Billing & Plans

Support & Help